2017 so far has been a year for artificial intelligence, and I can safely say big industry leaders are now focusing their efforts to be the leaders of creating an ‘AI first’ company, but what does an ‘AI first’ company exactly mean?
Moving from a ‘mobile first’ company to ‘AI first’ means moving away from standard user request and user receiving relevant information, but rather now to be assisted with actions such as making a booking, ordering a meal or purchasing something. As an AI first company, technology should be able to predict events in your life to help assist you, such as providing users with reminders, providing information before a user requests it and giving better suggestions. Another key area that will change with being AI first is the user interface, text will no longer be the only method of communication with a computer, we will increasingly see image and voice inputs, which will lead to a mass behavioural change in the way we interact with our devices.
But as a consumer is this something that can really provide us with value? Some may argue that it is intrusive and rather than being helpful it can become somewhat of an annoyance. Imagine being bombarded with information notifications or action notifications constantly, will the AI be able to keep up with natural human behaviour such as making sudden changes to plans or doing an activity such as learning a complete new field. As humans can be very predictable in some respects but in others very unpredictable, AI must recognise these behaviour changes to provide efficient assistance rather than being static because in today’s world searching for information and only getting 80% accuracy on results is acceptable but people are intolerant to even 2% inaccuracy when it comes to booking a flight, purchasing an item or hiring a service.
We must ask ourselves what value can AI truly bring to our lives without being a nice to have gadget. Up until recently AI has been a long-kept secret only found in research labs or been used in very niche areas often not available to the public. The proposition of AI being in the hands of everyday consumers is an exciting yet unnerving one, as the possible uses of the technology are unknown.
What are some of your thoughts on going from ‘navigating’ technology to simply doing what you do while AI brings information to you?